Returns & Exchanges

At Rockport, we stand behind the quality of our footwear and offer a 30-day return policy for items in their original, unworn condition. We want to ensure you find the perfect fit and style for your journey, so we make the domestic return process simple and efficient.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal and secure it to your original shipping box.

• 3.
  Drop Off Package

  Take your package to any authorized carrier location or schedule a pickup to begin the transit back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned footwear, we will issue a refund to your original payment method within 7-10 business days.