Frequently Asked Questions
Everything you need to know about your Rockport experience.
What is your shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with tags attached. Please use our online portal to generate a prepaid return label.
How do I find my correct shoe size?
Our footwear generally runs true to size. We recommend consulting our comprehensive Size Guide, which includes measurements for length and width to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options through Klarna and Afterpay.
Are Rockport shoes waterproof?
While many of our styles feature Hydro-Shield® technology for waterproof protection, please check the specific product description to confirm if a model is fully waterproof or water-resistant.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.